SAS HOTEL DE LION SUR MER
Free service:
breakfast subject to reservation
bar-snacking subject to reservation
free parking
free Wi-Fi connection
pets accepted up to 10kg per night and per animal
cot for children under 1 year old
iron on request
Standard sales conditions
Deposit:
In order to guarantee your reservation your debit/credit card will be requested at the time of confirmation of your stay.
Payment of the remainder of your booking:
In order to pay the amount of your reservation, as well as the extras consumed on site, you have the possibility during your check-out to use the following means of payment:
Master card
Visa
Cash in euros
Deposit:
on arrival, the €100 deposit required for all bookings will be automatically blocked on your bank account for a period of 3 days. If no damage is found on departure, this deposit will be released.
Cancellation and prepayment conditions :
Flexible - 2 days
The customer may cancel the reservation free of charge up to 2 days before arrival. The customer will have to pay the amount of the first night if he cancels the same day or the 1 day before arrival.
Complaints and consumer disputes:
In accordance with article L.612-1 of the French Consumer Code, the company has set up a mediation system to deal with disputes.
1. In the event of a dispute, the customer should first contact SAS Hôtel de Lion-sur-Mer's customer service department
To do so, the customer may contact customer service or management by e-mail at [email protected] or at the following postal address: Management / SAV Hôtel de Lion-sur-Mer , 3 boulevard Paul Doumer , 14780 Lion-sur-Mer, France
As a result of this complaint, the company undertakes to provide a response/solution within a maximum of 4 weeks.
2. If the customer feels that he/she has not received a satisfactory response to his/her complaint (or non-answer) from the customer service department within 2 months, he/she may contact C&C-médiation, the entity designated as "mediator referent".
In the event of an unresolved dispute, the Consumer Ombudsman can be contacted at the following addresses:
- Information and digital referral (by form) of mediation requests: www.mediateurconso-bfc.fr
- The Mediator can be contacted (by post) at the following postal address: C&C-Médiation : 37 rue des Chênes - 25480 MISEREY - SALINES
Please note: The customer must provide proof that he/she has already contacted the customer service department of the professional concerned with his/her complaint - previously and in writing.
If the customer's request is deemed admissible, the mediator will handle the dispute (complaints less than 12 months old)
3. If necessary, the parties retain the right to bring the matter before the competent court.